Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications.
If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Services (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Aakritinetworks Private Limited (ANPL) having its registered office at First Floor, 733 Chirag Delhi, New Delhi – 110017. All services are rendered by ANPL through its platform / website under the brand name ‘Laundrydunia’.
Hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of ANPL. Together with its subsidiaries and other affiliates, “us”, “we” or “Laundrydunia” or such other services which may be added from time to time (all such services are individually or collectively are referred as Service or Services as they case may be). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. ANPL reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice.
You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by Laundry dunia /ANPL. By accepting these Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. ANPL / Laundrydunia reserve the right to refuse service / registration to any person at any point of time without giving any prior notice and without assigning any reason whatsoever.
USER(S) AGREEMENT
Users shall be solely responsible for maintaining the confidentiality of their account and passwords. The User shall be solely responsible for all activities happening under his / her Username whether authorized or not. User agrees to immediately notify the Company of any unauthorized use of your Account and Password.
ANPL / Laundry dunia reserves the right to modify, suspend, cancel, discontinue or terminate the services of the web-site or reject any or all entries / blogs at their absolute discretion without giving any prior notice and without assigning any reason whatsoever and without any liability to the User.
User shall be responsible for use of the web-site; The User agrees that he / she shall use the web-site in accordance with all laws, rules and regulations, as applicable from time to time, including without limitation IT laws and laws relating to unfair competition, anti discrimination, false advertising and defamation. The User further agrees that the usage of web-site by the User shall not violate any third party rights including but not limited to Intellectual Property Rights, Right of Privacy and Right of Publicity. In addition to above, the User agrees that User shall not use web-site in order to transmit, distribute, store or destroy material, including without limitation Any violation of any of the foregoing, including the terms and conditions mentioned herein shall result in immediate termination of this Agreement, Moreover, ANPL / Laundry dunia reserves the right to seek damages from any such User to the extent permitted by law.
Users are also prohibited from violating or attempting to violate the security of web-site. Violations of system or network security may result in civil or criminal liability. The Company will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.
ANPL / Laundry Dunia reserves the rights without prior notice to access, read preserve and / or disclose the personal information of the User including the content of the postings / blogs if the same is required:
(a) In order to comply with any court judgment / decree / order / directive, (b) By any legal / government authority; (c.) by applicable law; (d) by professional / legal advisers, directors, employees / agents / representatives of ANPL / Laundry Dunia in connection with this Agreement or otherwise; (e) for investigating potential violations of the terms herein or applicable national & international laws; (f) for investigating deliberate damage to the Services or its legitimate operation;(g) for responding to service support requests, or (h) for protecting the rights, property or safety of ANPL / Laundry Dunia and / or its Directors, employees and the general public at large.
ANPL / Laundry Dunia reserves the right to store and process the personal information provided by the User in India or any other country where ANPL / Laundry Dunia or its agents / representatives / group companies maintain storage and processing facilities and the User by using the services herein consents to any such transfer of information outside India without prior notice.
ANPL / Laundry Dunia shall not be liable or responsible in any manner whatsoever for deletion and / or failure to transmit or store any postings / blogs posted by the User by using the Services herein or personal information provided by the User or any other communication maintained by the Service. Further, ANPL / Laundry Dunia reserves the right to create limits on use of the said Service and storage at its sole discretion without assigning any reason whatsoever and without giving any prior notices.
ANPL / Laundry dunia do not warrant that the web-site will operate without any technical error and is free from any computer viruses or other harmful mechanisms. ANPL / Laundry Dunia shall not be liable in any manner whatsoever for any consequences, claims, damages, costs etc. arising out of any of the above-said reasons or due to any force majeure factors and / or due to any reasons beyond the control of ANPL / Laundry dunia. ANPL / Laundrydunia to the fullest extent permitted by law disclaims all warranties, whether express or implied, including the warranty of merchantability, fitness for particular purpose and non-infringement. ANPL / Laundry dunia makes no guarantees about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links used on the web-site.
ANPL / Laundry dunia may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's website. You are cautioned to read such sites' terms and conditions and / or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. ANPL / Laundry dunia shall not be responsible or liable to anyone to collect or store the information by such a third party site.
ANPL's maximum liability arising out of or in connection with the web-site or your use of the Laundry dunia content, regardless of the cause of action (whether in contract, tort, breach of warranty or otherwise), will not exceed Rs. 1000/ (INR One Thousand Only).
Notwithstanding anything to the contrary contained herein, neither ANPL nor its affiliated companies, subsidiaries, officers, directors, employees or Agents or any related party shall have any liability to you or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the site or the offerings, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, our maximum aggregate liability to you for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to INR One Thousand Only (INR 1000). To the maximum extent permitted by law, you waive, release, discharge and hold harmless ANPL, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the online platform.
Laundry dunia trade names, trademarks, logos, domain names including without limitation www.laundrydunia.com, all content on laundrydunia.com, are the exclusive property of ANPL and the User shall not use the same without the prior written permission of ANPL.
User hereby express that it has no objection upon any call / SMS / Communication by ANPL, any third party on its behalf or any other party authorized by ANPL, communicating to User with regard to the laundrydunia.com Services like Alert, new services, new offers etc. Notwithstanding User's registration with National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India), User hereby expresses his interest and accord its willful consent to receive communication (including commercial communication) in relation to laundrydunia.com Services. User further confirms that any communication, as mentioned hereinabove, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and User has specifically opted to receive communication in this regard on the telephone number provided by the User.
ANPL / Laundry dunia reserves the right in its sole discretion to investigate and take legal action against anyone who engages in any illegal or prohibited conduct or otherwise violates these Terms of Use, including without limitation, removing the User Content from the web-site and / or terminating the offending User's ability to access the web-site and / or use ANPL / Laundry dunia services. ANPL / Laundry dunia may take any other action with respect to User Content or User actions that it deems necessary or appropriate in its sole discretion.
ANPL / Laundry dunia reserves the right, in its sole discretion, to amend or revise these terms & conditions at any point of time, without prior notice and the User agrees to be bound by such amendments or revisions. It is therefore suggested that the User must periodically review the updated version of these terms & conditions at www.laundrydunia.com
Any damaged garments must be reported and returned to Laundry dunia for inspection within 24 Hours. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Laundry dunia reserves the right to refuse cleaning any garment.
Laundry dunia does not guarantee removal of all stains. Any items determined to have been damaged by Laundry dunia will be reimbursed in accordance with in claims guide and shall not exceed five (05) times our charge for dry cleaning / wash for that garment or maximum to INR 1000/- (INR One Thousand Only) regardless of brand or condition.
Laundry dunia check garments for any major damage or potential for major damage that could result from the laundering / dry-cleaning process. If Laundry dunia has any concerns regarding a garment or its condition, Laundry dunia will put that garment on hold and make an attempt to contact you. For minor issues, such as missing buttons, minor tears, missing collar bones etc Laundry dunia can continue with the service for that particular garment without contacting you.
Customers must notify Laundry Dunia within 24 hours of receipt of a delivery of any lost items from that particular delivery; failure to do so constitutes waiver of a claim for any lost items from that delivery. Laundry dunia makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by Laundrydunia will be reimbursed in accordance with claims guide and shall not exceed five (05) times our charge for dry cleaning / wash for that garment or maximum to INR 1000/- (INR One Thousand Only) regardless of brand or condition.
Although we try as hard as possible to track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, etc. We request that customers empty pockets prior to leaving items with us. Customer is responsible for any and all damage caused by any items (lipstick, Gum, Pens, etc.) left in its clothing or in the bags that cause any damage to the clothing, cleaning machines, or anything else.
Service days and turnaround time may vary by location, Subject to any irregular circumstances or change in policy. We take 48 working Hours for laundry and 72 working hours for dry cleaning and in case of an emergency, we can make special arrangements. Laundry dunia will make its best reasonable effort to adhere to our service schedule; however, we do not guarantee turnaround time and assume no responsibility for any damages that may occur due to a delay in service. ANPL is not responsible for any delay.
We operate from 07:00 AM to 09:00 PM, 7 days a Week. You can schedule a pickup through our website or call us or email us to schedule a delivery as per your convenience. Scheduling your pick up is merely a few clicks away on our Website. For bookings through the website, you put in your contact details with pick-up and delivery slots and the pick up boy will be there in time. The exact bill amount will be informed to the customer via SMS after garments are received at the Processing Centre. The Invoice will be handed over to the customer at the time of Delivery. We do not accept payment in Cash upon Delivery of garments back to the Customer.
Laundrydunia pick-up & delivery service will pick-up the customer's laundry upon the customer's request & delivery the garments will be specified at the specified time and a notification will be sent to you via SMS and / or email. Laundry dunia Pickup & Delivery Service will not take place on company holidays. Laundry dunia pick-up & delivery service reserves the right to determine the pick-up and drop-off times at its own discretion and reserves the right to reschedule such times upon prior notice to Customer (Please also refer to the charges applicable).
Laundry dunia will be charged Rs. 100/- to provide pick-up & delivery service on the order value of less than INR 1000/-. Free pick-up & delivery service will be Provide on the order value of more than INR 1000/-
Payment can be done online using Credit Card / Debit Card / Online Banking. Once payment has been processed, an electronic receipt will be emailed to you along with a link which you can use to provide service feedback or log in a complaint. Payment receipt and customer feedback forms can also be found online by logging into your account at laundrydunia.com. In the event that any malfunction occurs from the Laundry dunia system from paying loss of Internet connection or payment gateway error, then the Laundry dunia system will help you to retrieve the transaction.
Once your order is picked for cleaning an automated invoice will be generated and emailed to you for your reference, informing you of the number of garments received by Laundrydunia along with the payment amount received for that particular order. You can also log onto your account at laundrydunia.com to view your current invoice breakdown for that order as well as all previous orders.
Laundry dunia inspect every garment before returning them to you to ensure that they meet Laundry dunia strict quality measures. Laundry dunia may not be able to remove all stains safely from your garments but Laundrydunia will make every attempt to remove stains without damage to your garment. Re-cleaning treat as a fresh cleaning order.
This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be subject to New Delhi jurisdiction.
The information contained in this website is for business purposes only. The information provided by ANPL / Laundry dunia is up to date and correct, we make no representations or warranties of any kind, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. The graphic and other information used at the site may look similar due to industry type. Any reliance you place on such information is therefore strictly at your own risk. No event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Laundry dunia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond control.
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